RBC
Travel Management Privacy Policy
Your privacy is very important
to us. We have created this Privacy Policy to demonstrate our firm
commitment to privacy and security. This Privacy Policy describes
how RBC Travel Management collects and uses information. RBC Travel
Management requests that you read this Privacy Policy carefully.
Personal Information
RBC Travel Management Collects and How It Is Used
RBC Travel Management
collects information in different ways from individuals who access
the various parts of our Services and the network of Internet sites
accessible through or utilized by our Services. We use this information
primarily to provide a customized experience as you use our Services
and, generally, do not share this information with third parties.
However, we may disclose personal information collected (i) if necessary
for the provision of our Services, (ii) if we have received your permission
beforehand, (iii) if specifically stated that we will, or (iv) in
very special circumstances, such as when we believe that such disclosure
is required by law or other special cases described below.
Individuals may be asked
to provide certain personal information when they use our Services
including name, address, telephone number, billing information (such
as a credit card number), and travel plans or arrangements. The personal
information collected is used solely for the provision of our Services
unless specifically stated otherwise. However, in instances where
RBC Travel Management and a partner jointly promote or offer the Services,
RBC Travel Management may provide the partner certain personal information
to the partner for the sole purpose of allowing us and the partner
to assess the results of the promotion or to offer the Services. In
this instance, personal information may not be used by the partner
for any other purpose. RBC Travel Management may also generate nonidentifying
and aggregate profiles from personal information. We may use this
aggregated and nonidentifying information to sell advertisements that
appear on the Services or to enhance the Services.
RBC Travel Management
Partners and Sponsors
Some RBC Travel Management
products and services are offered in conjunction with a non-affiliated
partner. For example, we outsource the provision of weather information
or location profiles. To provide some of these products and services,
the partner may need to collect and maintain personal information.
In these instances, you will be notified before any such data is collected
or transferred and may decide not to use that particular service or
feature. RBC Travel Management will share nonidentifying and aggregate
information (except as described above), but not personal information,
with such partners in order to administer the cobranded products or
services offered.
At some websites, you
can purchase products and services or register to receive materials,
such as a brochure, a catalog or new product and service updates.
In many cases, you may be asked to provide contact information, such
as your name, address, email address, phone number, and credit/debit
card information. RBC Travel Management has no control over the third
parties’ use of any personal information you provide when placing
such an order. Please exercise care when doing so.
Responses to Email
Inquiries
When individuals send
email inquiries to RBC Travel Management, the return email address
is used to answer the email inquiry we receive. RBC Travel Management
does not use the return email address for any other purpose and does
not share the return email address with any third party.
Voluntary Customer
Surveys
We may periodically conduct
both business and individual customer surveys. We encourage our customers
to participate in these surveys because they provide us with important
information that helps us to improve the types of services we offer
and how we provide them to you. Your personal information and responses
will remain strictly confidential, even if the survey is conducted
by a third party. Participation in our customer surveys is voluntary.
We take the information we receive from individuals responding to
our customer surveys and combine (or aggregate) it with the responses
of other RBC Travel Management customers to create broader, generic
responses to the survey questions (such as gender, age, residence,
hobbies, education, employment, industry sector, or other demographic
information). We then use the aggregated information to improve the
quality of our Services to you, and to develop new services and products.
This aggregated, non-personally identifying information may be shared
with third parties.
Special Cases
It is RBC Travel Management’s
policy not to use or share the personal information about individuals
in ways unrelated to the ones described above without also providing
you an opportunity to opt out or otherwise prohibit such unrelated
uses. However, RBC Travel Management may disclose personal information
about individuals, or information regarding your use of the Services
or internet sites accessible through our Services, for any reason
if, in our sole discretion, we believe that it is reasonable to do
so, including: to satisfy laws, such as the Electronic Communications
Privacy Act, regulations, or governmental or legal requests for such
information; to disclose information that is necessary to identify,
contact, or bring legal action against someone who may be violating
our terms of uses or other policies; to operate the Services properly;
or to protect RBC Travel Management and our customers.
"Cookies"
and How RBC Travel Management Uses Them
A “cookie”
is a small data file that can be placed on your hard drive when you
visit certain Internet sites. RBC Travel Management may use cookies
to collect, store, and sometimes track information for statistical
purposes to improve the products and services we provide and to manage
our telecommunications networks. We also use cookies to save your
settings and to provide customizable and personalized services. These
cookies do not enable third parties to access any of your customer
information. Additionally, be aware that if you visit non-RBC Travel
Management websites where you are prompted to login or that are customizable,
you may be required to accept cookies. Advertisers and partners may
also use their own cookies. We do not control use of these cookies
and expressly disclaim responsibility for information collected through
them.
RBC Travel Management's
Commitment to Data Security
Services and Internet
sites we sponsor have security measures in place to protect the loss,
misuse, and alteration of the information under our control. While
we make every effort to ensure the integrity and security of our network
and systems, we cannot guarantee that our security measures will prevent
third-party “hackers” from illegally obtaining this information.
Revisions to This Policy
RBC Travel Management
reserves the right to revise, amend, or modify this policy and our
other policies and agreements at any time and in any manner.
Privacy Questions
If you believe that RBC
Travel Management has not complied with this Privacy Policy with respect
to your personal information, you may send an email to the RBC Travel
Management Privacy Officer at the following address: legal@worldtravel.com.
Please describe in as much detail as possible the ways in which you
believe that the RBC Travel Management Online Privacy Policy has not
been complied with. We will investigate your complaint promptly.
